Refund policy

Returns & Refund Policy

Effective Date: July 12, 2026

Welcome to Arzan Mart. We hope you are happy with your purchase. In case you are not happy, feel free to reach out to us for assistance.

7-Day Return Policy

Our 7-day return policy enables you to ask for a return within 7 days from when you receive your order.

To qualify for a return, the product should:

·         Not be used and in its original state.

·         Have its original packaging together with any labels and accessories.

·         Come with proof of purchase like an invoice or order receipt.

Items Not Eligible For Return

The following items do not qualify for return:

·         Damaged, altered, or used items.

·         Products made specially for customers upon request.

·         Gift cards.

·         Clearance items or final sale products.

How To Make A Return Request

You can make a return request through email within 7 days after receiving your order.

Email: info.@arzanmart.com  

You need to:

·         State your order number.

·         State your full name.

·         Tell us why you are requesting for a return.

Attach photos of the product if it is damaged, defective, or wrong.

 

We shall then guide you on how to make the return.

Refund Policy

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Please note that original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a track able shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. Please contact us to request an exchange.

Contact Us

If you have any questions about this Returns & Refund Policy, please contact us:

Arzan Mart
Email: info.@arzanmart.com  

Thank you for shopping with Arzan Mart. We appreciate your trust and look forward to serving you again.